The non-smoking policy is not enforced sufficiently and no steps have been taken to deter smoking. I was coughing so bad one time that security came to check on me. I've had to use the bathroom only to exit immediately with a respiratory attack. Although there is no smoking in the casino, the sole handicapped bathroom is often filled with smoke with non-handicapped patrons that use it to sneak a cigarette. Sometimes I have wait for someone to pass by. I have to exit the building to get to valet, have someone open the door for me. When access to the elevators on the second floor are blocked by security, there is no easy access to the valet area by handicapped persons. There are no automatic doors in the valet retrieval area, either off the courtyard or where the cars pull up. The only handicapped doors are at the front entrance. As a Diamond member, valet parking is the best perk and now that has been taken away for part of the week. Valet parking is not a convenience for me, it is a necessity as I am very vulnerable getting out of the car and need assistance putting together my portable scooter. The most recent is their decision to terminate valet parking on Monday through Wednesday. When I brought my friends from central virginia to the Horseshoe in Baltimore, I was embarrassed by the property conditions and poor service.I have physical challenges and there are several problems with Horseshoe Baltimore. I have been a caesars/harrahs rewards member for over 20 years and visited properties in more than few cities. The elevators from parking to the casino were dirty and did not offer a good first impression of the property. We used the self parking deck but felt unsafe as there was no visible security, the smell of people smoking marijuana and cars screeching around the lot. If you offer 24 hour access to your facility, it's not unreasonable to expect 24 hour service.

He referred us to a host who explained that we would have to come back when the rewards club was open to receive a new account and any new sign up benefis. We then asked a gentleman on the floor who appeared to be a table game supervisor. We were reluctantly greeted by a man who told us he couldn't help us with a new sign up, only a reprint of an existing account.

The rewards desk was closed for the evening, so we were sent to the poker room for new reward card sign up. We arrived late evening, and a few of the people in our party wanted to sign up for new rewards cards.

Horseshoe casino baltimore reviews